FAQ

As specialists in Whirlpool & Spa systems we are well placed to answer your queries and over the years we have found that our customers really appreciate the help and advice we can give! We can give advice on whirlpool cleaning & sanitising as well as complete Hot tub care.

Here are some answers to your frequently asked questions.

Show/Hide answer Why do I need to clean my Whirlpool Bath?

The use of soaps, bubble bath additives, shampoos, conditioners etc in your whirlpool bath can all contribute to the build up of bath deposits inside the pipework. Substances such as Body oils, skin, soap scum, and general grime can be quite difficult to shift if it is allowed to build up over time. Any organic build up inside the pipelines can encourage the growth of bacteria, which if not treated may result in an unhygienic system and ugly black flecks being seen in the water.

The conditions inside the whirlpool pipework are warm and damp, whch is the ideal environment to harbour bacteria. It is vital therefore that the pipework is flushed out regularly with specialist whirlpool cleaning and sanitising products in order to help reduce any build up of bath deposits and minimse the growth of bacteria.

All whirlpool bathtubs have a small amount of residual water left in the pipes, minerals in the water are capable of calcifying around the insides of the pipes. This hard scale build up not only restricts water flow, but becomes a breeding ground for bacteria. As the algae breaks off, you will see it in your bath water as ugly black flecks.

An even greater health risk comes from the germs and bacteria that are left from previous bathers. Fecal matter, cold and flu germs are basic household germs that can be controlled if properly cleaned.

Show/Hide answer Are Pure-Spa products safe to use with a Septic Tank

Q.Is Pure-Spa Whirlpool Cleaner & Degreaser safe to use if I have a Septic Tank?
A: Yes, Pure-Spa Whirlpool cleaner & degreaser is biodegradable and should therefore be safe to use with Septic Tanks.

Q.Are Pure-Spa Sanitising tablets safe to use if I have a Septic Tank?
A. When used as directed Pure-Spa Whirlpool sanitising tablets should not present any threat to the environment and are not harmful. They should not have any adverse affects on Septic tanks when in used at the correct dilutions.

However you will need to take into consideration your usage of other household cleaning products as over use of chemicals can upset the balance of a septic tank.

One Pure-Spa Whirlpool Sanitising tablet dissolved in 150L of bath water gives approximately 7ppm, (parts per million) chlorine which is within the realms of a safe drinking water dilution (although we do not recommend drinking bath water!).

In order to comply with packaging regulations we have to label the products with orange warning symbols because they represent the entire contents of the pack rather than one indivudal tablet.

The chemical manufacturer of our sanitising tablets state the following:

“One tablet in 150L of water gives approximately 7ppm, which is a safe drinking dilution. This low dilution should not have any adverse effects in a septic tank, however your customer should note that overuse of chemical products will upset the balance of good bacteria and therefore effect the breakdown of effluent, fats, grease etc. They will also need to take into consideration any other household chemicals they are using”

There are products available called ‘Septic tank conditioners’ which contain a natural enzyme, these products help to restore the balance in the septic tank and they should used as a regular maintenance product.

Show/Hide answer But I don't use the Whirlpool very often, do I still need to clean the system?

Even if the  whirlpool bath is used as a normal bath tub and the whirlpool isn't activated, the pipework will still get flooded with dirty bath water, this means that soaps, bubble baths, body oils etc will leave a residue inside the pipework when the bath water is drained.

If this build up is not removed it may encourage bacterial growth.

Show/Hide answer Can I use dishwasher powder or laundry detergent to clean my Whirlpool?

Detergents designed to clean clothes or dishes are not formulated to clean jetted whirlpool bathtubs & may damage the fitting or cause a further build up in the pipes.

Show/Hide answer How do I clean my Air spa bath?

Pure-Spa Cleaning fluid is primarily designed for Whirlpool Systems although it may also be effective in Air Spa baths. (it may be worth consulting the manufacturer)

An Air Spa bath will either have a series of small air tubes connected at the base of the bath, or there will be a series of small pinprick holes in the bottom of the bath from which air bubbles will rise.

If you have an Air Spa system check that there is a blow out function to drive excess water from the pipes after use. This will help to keep the system clean as it should dry out the pipework after use.

When using the Cleaning fluid in a Air Spa bath take care not to leave the Air blower on for too long as the solution will foam up. We would suggest dosing the bath with cleaning fluid as directed on the bottle and letting it stand for some time before draining and rinsing as directed. Be sure to rinse the bath with fresh water and then activate the blower to dry out the system after use if this isn't automatic.

We would recommend using the sanitising tablets as normal in order to mimimise the growth of bacteria in the system.

Show/Hide answer Should I be worried about Legionnaires Disease in my Whirlpool bath or Hot Tub?

Legionnaires' disease is most often contracted by inhaling mist from water sources such as showers, and cooling towers which are contaminated with Legionella pnuemophila bacteria, or other bacteria in the family Legionellaceae.

Legionnaires disease has been associated with Hot Tubs or Spa baths which are not drained after each use. A Whirlpool bath in your bathroom is designed to be drained and filled with fresh water with each use so the risks of legionnaires are minimised as there is no standing body of water. A stringent cleaning and sanitising regime will further minimise the risks of infection.
Hot Tubs are designed to contain water for months at a time and so are again at risk of Legionnaires, the water in a hot tub is meant to be chemically treated and filtered by the circulation system. As long as you follow a chemical dosing system and maintain a clean filter you will be at low risk of any problems. Cleaning your Hot Tub and replacing the water every few months will again minimise the risks

For further information please contact the Health & Safety Executive's article - Health Problems associated with Spa baths

Show/Hide answer User Guide - Aquafinesse

What is AquaFinesse™?
AquaFinesse™ is a completely different spa maintenance alternative to chlorine or bromine.   We provide clean, clear and odor-free water with only one dose per week!   AquaFinesse™ also softens hot tub water by eliminating calcium and scale build-up from the tub's equipment.   Our product not only makes your life easier, it also extends the lifetime of your hot tub up to three times longer than with the use of traditional sanitizers!
When used in combination with a good working ozone or silver ion system, no additional sanitizers are needed.   However, the National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.   To meet these standards, we strongly suggest using the provided sanitizing tablets as directed in the slow-release dispenser. Soon, your water will be in the best shape of its life--no pH products , clarifiers or additional chemicals needed!

How is AquaFinesse™ supplied?
AquaFinesse™ comes in a convenient carrying case that contains everything you need for up to 6 months of effective spa water treatment! The box contains two bottles of our patented AquaFinesse™ solution, a graduated measuring cup, sanitizing tablets, slow release dispenser and instruction card with Frequently Asked Questions (FAQs).

Can I use AquaFinesse™ in any hot tub - old or new?
AquaFinesse™ works beautifully with all tubs as long as the tub has an effective filtration system, removable/cleanable filters and a means of providing water circulation through the filters for at least 4 hours a day.

Can I use AquaFinesse™ in a spa with water that already has chlorine or bromine in it?
If the spa has just been emptied and refilled with fresh water, you can immediately switch to AquaFinesse™.   For a spa that has been sanitized with chlorine or bromine for more than one week, you must drain 1/3 the spa and refill it with new water before using AquaFinesse™.

How do I use AquaFinesse™?
Take one bottle from the carrying case and consult the label for your recommended weekly dose.   Shake well and use the measuring cup to pour the directed amount of AquaFinesse™ into the spa water. Turn on the jets and leave them running for at least two minutes to fully incorporate the solution .
When used in combination with a good working ozone or silver ion system, no additional sanitizers are needed. However, the National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.   To meet these standards, we strongly suggest using the provided sanitizing tablets as directed in the slow-release dispenser.
To use the sanitizing tablets: place one AquaFinesse™ sanitizing tablet into the dispenser, secure cap and place dispenser on top of the water filter (or in the basket).   Allow the dispenser to fill with water.   Before using your tub, ensure that the dispenser is placed in the filter and working properly.  

Do I need to "shock" the spa water before starting the AquaFinesse™ system?
No, it is not necessary to "shock" your water before starting the AquaFinesse™ system.   However, there are certain situations in which we recommend a chlorine shock.   With brand new tubs, we suggest "shocking" the water after you've filled the spa for the first time.   If you also have concerns about the quality of your water supply, you can "shock" the water before starting with AquaFinesse™.
YOU MUST WAIT 4-6 HOURS AFTER "SHOCKING" BEFORE USING AquaFinesse™.

What do the sanitizing tablets do?

A small chlorine-based tablet is used in conjunction with our slow-release dispenser to kill all the bacteria from your tub after it's captured in the filter. The amount of residual chlorine remaining in your spa water is very minimal. This small dose significantly reduces unpleasant smells, dryness or bleaching effects typically associated with chlorine use.
NOTE: The National Spa and Pool Institute (NSPI) recommends that hot tub owners maintain a minimum level of 1.5-ppm chlorine in the spa water.

I just started with AquaFinesse™ and my water is dirty and cloudy - what am I doing wrong?
Nothing! In fact it's a sign that the AquaFinesse™ is working properly to recondition your spa water and equipment. If your spa is older than six months, a considerable amount of calcium and scale buildup will be released by AquaFinesse™ and flushed into your spa * .
During this reconditioning period, we recommend that you clean your filter(s) twice a week.   This helps to ensure that clean and clear water is flowing through your hot tub. When spa is not in use, ensure that the valves, jets and water features are open and water is allowed to flow through them.   Soon your water will be soft and odor-free without feeling slimy or greasy!

*Do not enter hot tub if you cannot see the bottom of the tub


How often should I clean the filters in my hot tub?
AquaFinesse™ works very closely with your tub's filtration system to ensure total water sanitation.   We recommend cleaning the filters twice a week for the first two weeks.   After this initial conditioning period, you should clean or rotate your filters on a weekly basis. For easier maintenance, we also recommend that you purchase back-up filters and rotate them regularly. 

 
What's the best way to clean the filters?
For weekly maintenance, remove the filters from the tub and rinse them completely using the garden hose.   Once a month, soak the filter(s) in a bucket using a filter cleaner and rinse off filters before re-use.   Always allow the filter(s) to dry completely before reinserting them into the tub. 

 
How often should I use AquaFinesse™ to clean my hot tub water?
Use AquaFinesse™ as directed once a week -- do NOT overdose. Set a specific day for this. The sanitizing tablet should be replaced in its dispenser as soon as it has dissolved (approximately 7 to 10 days).


What happens if I overdose my hot tub with AquaFinesse™?
If an overdose occurs, you must drain 1/3 of your hot tub water, refill with fresh water and make sure you thoroughly clean the filters before re-inserting them. Always make sure you do not overdose.


How often should I change the spa water?
We recommend changing your water every three to four months. You can also use our test strips to measure whether or not the water needs refreshing. Another good system is to refresh your water each time you purchase a new box of AquaFinesse™.

Is it safe to drain the water into my lawn?
Yes, AquaFinesse™ is environmentally friendly so will not damage your garden, grass or household pets.

Can I use aromatherapy products with AquaFinesse™?
Yes, as long as the products you use are crystal or salt based and do ot contain oils or other liquids.

Show/Hide answer User Guide - E-Cloths

The original E-Cloth System uses no chemicals at all. The cloths are made from millions of tiny, clever fibres which have such a good natural cleaning effect that only water is needed to clean absolutely everywhere. Once used the cloths may be washed time and time again and with correct use will last for years. The cloths may be used on all hard surfaces but are especially effective on glass, chrome and stainless steel

How to use the E-Cloth™ Cleaning System  The E-Cloth™ can be used in a variety of ways to maximise their effectiveness:

  1. Wet: start wet for cleaning e.g. the car or the bath. Finish off damp.
  2. Damp:for all other surfaces - wet the cloth completely, wring out all excess water, fold and wipe all surfaces clean.
  3. Dry: for dusting only - drag the folded cloth across the surface. Dust is magnetised to the cloth.

What is the E-Cloth Cleaning System? E-Cloth - Frequently Asked Questions

A range of high quality micro fibre cleaning cloths which clean ALL hard surfaces. The cloths neither contain nor use chemicals.

How do E-Cloths work?
The cloths are made from a clever fibre which traps and absorbs minute particles of dust and dirt. When water is introduced to the cloths, they will clean grease from a surface without smearing.

How do I use them?
The general purpose cloth may be used dry for dusting, damp with water for all other cleaning. Use the cloth folded so that as much surface area as possible comes into contact with the surface to be cleaned. The glass cloth - spray water onto the surface and wipe.

Where can I use the E-cloths?
The cloths may be used for all general cleaning on all surfaces. They are exceptionally good on stainless steel, glass, chrome and plastics eg. appliances, car, TV etc.

How long will E-Cloths last?
As long as the maintenance instructions are followed, there is no reason why the products shouldn't last for years, with normal use.

Why do manufacturers recommend their customers to use the E-Cloth to clean their appliances?
The E-Cloth is a high quality, chemical free cleaning product which will clean and maintain all appliance surfaces in an easy and efficient manner.

Can the products be used alongside other chemical products?
If there is a build up of grease or other dirt, it may be necessary to first clean this area with a chemical. It will then be easy to maintain the surface using just E-Cloths and water.

The E-Cloth - An Allergy Solution

The E-Cloth™ - The solution for people with allergies, asthma, and multiple chemical sensitivity.

40% of the UK population suffer from an allergy such as asthma and chemical sensitivity. Chemicals in everyday cleaning, cosmetic and household products increase the likelihood of an allergy.

E-Cloths are safe for everyone, especially allergy sufferers. They are neither impregnated nor require chemicals to clean. 

E-Cloths have also been awarded a Consumer Award by Allergy UK, the national charity which raises awareness of allergy sufferers.

E-Cloths are ideal for allergy sufferers as they use just water, enabling allergy sufferers to reduce household chemical usage by up to 80-90%

Show/Hide answer User Guide - Pure-Spa Whirlpool Bath Cleaner & Degreaser

Directions for use:

1. Fill the bath with warm water (approx 35oC) making sure the jets are just covered.

2. Add the correct amount of product to the water

Dilution with water - use the following as a guide.
For regular cleaning at least every 2 - 4 weeks or more often, depending on usage.
Dilute with water up to 600:1 approx 1/4 bottle (250mls) per average bath (150 Litres of water)

If the whirlpool hasn't been cleaned in some time the product can be diluted with up to 80:1 with water.
As a guide this is normally between 1/2 a bottle (500mls) and a full bottle (1L) per application


3. Close Air control (make sure the whirlpool is on its lowest setting) & run system for 4 - 5 mins
Do not leave unattended as the product may foam up.

4. Turn off & let stand for approx 2-3 hrs, or overnight if necessary. Run system occasionally to agitate.

5. Drain the bath, refill with cold water to flush through, run system for 2 minutes, drain the bath & wipe interior surface.

IMPORTANT - Whirlpools should be cleaned & sanitised regularly to help remove the build up of bath deposits & dirt, & to help minimise the growth of bacteria - even if the system isn't used very often! This product contains both cleaning and sanitising agents but for best results we recommend using Pure-Spa Sanitising tablets in between cleaning applications.

Suitable for use on surfaces including chromium, ceramics, plastics, stainless steel & porcelain

Contains no harsh solvents or alkalis or acids. Has an antimicrobial value of 120 when tested to BS 647. Fully Biodegradable. Presents no effluent problems. Septic tank friendly


HEALTH & SAFETY Non-hazardous. In the event of eye contact, rinse with plenty of clean water, if irritation persists immediate medical attention should be sought. DO NOT INGEST DO NOT MIX WITH OTHER CHEMICALS KEEP OUT OF REACH OF CHILDREN Volume 1 Litre (1000 mls)

Contains: Silicates < 2% Cationic suractants < 2% Non Ionic Surfactants < 10% Nitrilotriacetate < 5%

Show/Hide answer User Guide - Pure-Spa Whirlpool Bath Sanitising Tablets

Directions for use (avg size bath)

1. After each use of the bath & before emptying, put 1 tablet into the bath water.

2. Switch on the system & let it run for 2-3 minutes

3. Switch off the system & drain as normal
4. Your Whirlpool bath has now been been effectively treated.
Only use in accordance with directions on label. Content 97.5g e
Note: Avoid prolonged contact with metals
Harmful if swallowed. Contains Sodium Dichloroisocyanurate

1.7g NaDCC per tablet Irritating to eyes & respiratory system.
Keep out of reach of children
Keep container dry.
In case of fire & or explosion do not breathe fumes.
Contact with acids liberates toxic gas.
In case of contact with eyes, rinse immediately with plenty of water & seek medical advice.
CAUTION: Solution may bleach fabrics.
WARNING: Do not use with other products.
May release dangerous gases (chlorine)
Very toxic to aquatic organisms, may cause long term adverse effects to the aquatic environment.

Technical info - Pure-Spa Sanitising Tablets

These small, white tablets are based on dry chlorine donor, sodium dichloroisocyanurate (NaDCC) which is blended with effervescent components before being compressed into tablet form. The result is a fast-dissolving, highly convenient, safer and more accurate alternative to liquid bleach.

Chlorine is regarded by many, including the Health Service and the Government, as the most effective disinfectant in the fight against disease. That is why it is recommended by the world’s major authorities for use against HIV (AIDS) and Hepatitis B viruses and why almost all of the world’s piped water supplies are treated with chlorine.

Disinfecting solutions prepared from The Pure-Spa Sanitising Tablets containing NaDCC are fast acting and have a complete spectrum of biocidal activity. Bacteria, bacterial spores, algae, fungi, protozoa and viruses are all sensitive to their effects.

The problem of corrosion associated with liquid bleach has often resulted in the use of more expensive and less effective alternatives. It has been demonstrated that chlorine solutions produced using NaDCC tablets are in general significantly less corrosive.

Show/Hide answer What are the ugly black flecks in my bath water?

We often hear from customers who experience alarming black debris in their whirlpool bath water. This can occur for several reasons but more often than not it comes to light after a couple of years of using a whirlpool bath without having followed an adequate cleaning regime.

The black flakes are normally a result of a build up of bathing residues and additives such as soaps, bath oils, shampoos, skin cells & body oils & possibly also a formation of biofilm.

See our article pages for further information

Show/Hide answer What can I do to limit the build up of bath deposits in my whirlpool?

Avoid using bath additives that are oil based or contain lanolin, these substances can make the inside of the pipes sticky and therefore increase the residue in the pipes. Try showering before using your whirlpool bath to remove makeup, body lotions, sunscreens etc. Avoid shampooing your hair. Make sure you use specialist whirlpool cleaning & sanitising products on a regular basis. NOTE: If polluted pipework is allowed to dry out over a long period of time, the residue can dry onto the pipes and be even more difficult to remove.

Show/Hide answer What is the difference between a Whirlpool, Air Spa, Jacuzzi & Hot Tub?

Whirlpool Bath : Commonly found in the bathroom. A whirlpool bath offers a massaging and invigorating experience produced when water is drawn from the bath and pumped back through a series of jets positioned around the side the bath. Usually installed in a bathroom, the water is drained after each use.

Air Spa Bath:  Commonly found in the bathroom. An Air Spa bath creates a relaxing sensation from the touch of a button! Either discreet Air spa jets or tiny air holes in the base of the bath release streams of air bubbles from the bottom of the bath. Usually installed in a bathroom the water is drained after each use.

Jacuzzi is a brand name for a type of whirlpool or Air Spa bath. 
Some people us the word Jacuzzi in reference to an outdoor Hot Tub or Spa

Hot Tub: A Hot tub is a larger tub, often located in a garden environment, capable of seating several people. The water is heated, filtered and chemically treated with a sanitiser so that bacteria is kept under control. Hot tubs tend to have both a whirlpool and an air spa system. The water is drained periodically.

Show/Hide answer Why do I need to flush my Hot Tub pipework?

Bacteria, body oils, skin cells, organic dirt & grime enter your Hot Tub water via many various sources, not least bathers. Needing somewhere safe to multiply, bacteria can create a layer of protective slime called biofilm which enables them to stick more effectively inside the pipe-work. This, along with general grime creates a breeding ground for undesirable & potentially harmful bacteria and in turn promotes and unhealthy and un-clean spa.

Use Pure-spa Hot Tub system flush at every water change for a cleaner fresher system.

Show/Hide answer Why do Pure-Spa products seem slightly more expensive than other products on the market?

Simply because they are the best and because they work.
The research and ingredients that go into Pure-Spa products are of the highest quality. This ensures that our products work. We carry out comparison tests amongst other leading brands to ensure that Pure-Spa products remain the best on the market. Do not be fooled by bottle price comparison or description – cheap prices mean cheap products.Good results mean repeat business and we have a very strong reputation for repeat orders.