Delivery

Delivery

Delivery Services - UK mainland Postcodes (exc highlands & islands)

 Retail Customers

Trade Customers

Standard Royal Mail - Normally within 2 - 3 working days.
We use Royal Mail 48 or Royal Mail Tracked 2 day service for lightweight orders up to around 2.5kg.
Most items will require a signature.


FREE
(min order £35)
(Orders under £35
will be charged £3.95)

£3.95

Standard Courier - Normally within 2- 3 working days.
You will receive an email or text from the courier with your expected delivery window so there is no need to wait in all day.
We use DPD or UK Mail, all items will require a signature, so please ensure somebody will be available to sign


FREE
(Min order £35)
(Orders under £35
£6.75)


£6.75

(Max 30kg)
£10.80
(30-60Kg)

Express Courier  - Next working day
Orders must be placed before 2.30pm & is only available where items are in stock.
You will receive an email or text from the courier with your expected delivery window so there is no need to wait in all day
We use DPD or UK Mail, all items will require a signature, so please ensure somebody will be available to sign.
Remote postcodes may incur some additional transit times.

£8.60
(Max 30kg)
£12.00
(30-60Kg)

 £8.60
(Max 30kg)
£12.00
(30-60Kg)

Before 12pm -Next working day
DPD 12: You will receive an email or text from the courier with your expected delivery window
This method will require a signature, so please ensure somebody will be available to sign. Only available to England & Wales postcodes. (Excludes ROI, Channels Islands, Highlands & Islands of Scotland, Scilly & other offshore destinations) Orders must be placed before 2.30pm for delivery the next working day & is only available where items are in stock.

£18.00
(Max 30kg)

£18.00
(Max 30kg)

Saturday Delivery -DPD Usually arrives by 12pm. This method will require a signature, so please ensure somebody will be available to sign. Only available to England & Wales postcodes. (Excludes ROI, Channels Islands, Highlands & Islands of Scotland, Scilly & other offshore destinations)
Order must be placed before 2.30pm on the Friday & is only available where items are in stock.

£25.00 (Max 30kg)

£25.00
(Max 30kg) 

*Free Delivery Unfortunately, we cannot extend this offer to all UK postcodes. Please refer to the table below to see a list of postcodes that do not qualify for our free delivery offer.

Highlands & Islands Postcodes

Scottish Highlands - AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,
PH31-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands: JE, GY
Northern Ireland: BT
Isle of Mann: IM
Scilly Isles: TR21-25

Delivery Services - UK Highlands & Islands                                                                                 

RetailTrade
Scottish Highlands - AB30-56, FK17-99, G83, IV1-63, KW1-17, PA21-40, PH18-41,PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20-49, PA60-78, PH42-44, ZE1-3
Channel Islands: JE, GY
Northern Ireland: BT
Isle of Mann: IM
Scilly Isles: TR21-25
Shipping is based on the weight of your order. 
Standard
Normally within 3 - 5 working days.
Where possible we will dispatch orders using Royal Mail Tracked service. Larger &  heavier parcels will be sent via courier. Your delivery options will be displayed on the checkout page. The shipping charge is based on the weight of the items you have in your basket.

up to 1.2kg:
FREE
(Min Order £35)
Orders under £35: £3.95

1.2kg-1.5kg £3.95
1.5kg-2.5kg £5.50
2.5kg to 10kg £7.90
10kg-30kg £13.50
30kg-50kg £35.00

Up to 1.5kg £3.95
1.5kg-2.5kg £5.50
2.5kg to 10kg £7.90
10kg-30kg £13.50
30kg-50kg £35.00



Express service - Please call us for available services as it depends on your postcode & the weight and size of your order.NANA

Note: International Delivery Services: Our website currently only supports an international 'courier' service (as shown in the table below) these services are suitable for heavy items. However for customers wishing to purchase smaller or light weight items (under 2kg) then we may be able to send goods by Royal Mail for a lower price. 

Please check before ordering & email or phone us for the services that are availble to your chosen country. 01326 371482 info@pure-spa.co.uk

Note: For Norway please contact us with your PID number to avoid delays with despatch.

 Delivery Services - International
 
Royal Mail Int Signed & Tracked
Order weight up to 400g
Courier
Order weight up to 30kg
 Republic Of Ireland, Belgium, France, Germany, Netherlands
2-5 Days
 £13.00 £20.00
Austria, Denmark, Luxembourg, Monaco, Andorra
3-5 Days
 £13.00£25.00 
Italy, Portugal, Mainland Spain exc Malaga
3-5 Day Courier
  £27.00
Bulgaria, Croatia, Czech Republic, Estonia,  Poland, Finland, Sweden, .
Slovakia, Slovenia, Hungary, Italy Sardinia/Sicily
4-5 Day Courier
  £30.00
Liechtenstein, Switzerland, Greece Mainland, Latvia, Italy San marino
3-5 Day Courier
 £54.50
Norway, Turkey, Bosnia, Balearics, Gibralter, Romania, Iceland, Lithuania, Maderia, Serbia
4-8 Day Courier
For Noway please contact us with your PID number
Please note this price is a guide only & includes customs charges, but occassionally we can incur additional charges to non-EU destinations. We will contact you if the delivery charges for your order work out to be different than the quoted price.
 Guide: £79.00
Up to 3 weeks
Canary Islands, Mexico, France (Corsica)
 Please contact for a quote
Rest of world, or if your country is not listed
 Please contact for a quote

 

Questions about delivery....

 

Tracking the status of your order.

If you've placed an order via our website, you can track its progress by either logging into you account or by entering your email and order number into the Order Tracking Section on the log in page. 

Alternatively you can email or call our customer services dept who will be happy to provide details.

Do you send out parcel tracking details?

If delivery tracking details are available for your order you will receive a separate email from our couriers with a link to their website where you can view the progress of your parcel. Alternatively you can contact our customer services dept and we will be able to track the progress of your parcel for you. You will only be sent tracking details if your goods are sent by courier. Most Royal mail items can only be tracked by us.

Which delivery companies do you use?

We use a variety of carriers depending on where you are and the delivery service you have chosen.
We currently use DPD for express or heavy items over 2Kg & Royal Mail for smaller or offshore/highland deliveries.

How long do I have to wait for my order to arrive?

It depends where you are and which delivery service you have chosen. Most items arrive with 2-5 days, but if you have not received your item within 14days of being notified of dispatch please contact us.

Can I send an order to more than one address?

To send orders to multiple addresses you will need to place separate orders.

Can I send my parcel to an address other than my home address?

Yes - just put your chosen address details in the 'Delivery Address' section as you checkout.

Do I have to sign for my parcel?

Most of our delivery services, especially the Express courier service will require a signature, so please make sure someone will be in at your chosen delivery address. However If you have special delivery requirement or want to request your parcel is left in a safe place at your own risk eg with a neighbour then please write your message in the 'Delivery Instructions' text box at the checkout.

Some parcels do not require a signature, these are usually smaller, lightweight items where we tend to use the Royal Mail.

Can I leave Special Delivery Instructions?

Yes, we have provided a text box at the checkout for you to include your delivery instructions. Such as "If out leave in porch". although please note, when you designate a safe place for your parcel to be left it is entirely at your risk.
(note: anything you include in this this note will be displayed on the front of the parcel so be careful not to include sensitive information.)

What happens if I'm out when you deliver?

For Express delivery services or for heavier items (3kg plus) that are delivered by our couriers a card with a helpline number will be left. Three attempts will be made to deliver your order before it is returned to us.

You can provide delivery instructions at the checkout to leave the parcel in a safe place or with a neighbour. Otherwise they'll leave a card and attempt to redeliver the next day.

If we have used the Royal Mail and they are unable to deliver then they will either leave with a neighbour or leave a card and take your parcel to the local sorting office for you to collect. You will need to take ID with you in order to collect your parcel from the Royal Mail. If you don't want your parcel to be left with a neighbour then please leave a note in the special delivery instructions area at checkout.

Can I specify a day or time for delivery?

At the moment there's no option to arrange a specific time for your delivery. However If your order has been shipped by courier (most orders over 2Kg in weight go by courier as standard) you will receive an email advising you of your 2 hour delivery window the following working day. If the allocated time slot is not convenient for you then you may follow the instructions in the email to contact the courier directly to rearrange.

If you have any queries at any point please call our customer services team on 01326 371481

If you contact our customer services team when you place your order then we will let you know your options & try to arrange a delivery to suit you

Do you deliver on a Saturday?

Most items are delivered Mon - Friday. If you would like your delivery on specific day or you would like a timed ( before 12, or a Saturday) delivery service then please contact customer services team on 01326 371481 to see if it is available for your order and we will be able to give you a quote.

Delivery Services - UK Highlands & Islands                                                                                 

Shipping price is based on the weight of your order.
Scottish Highlands - AB30-56, FK17-99, G83, IV1-63, KW1-17, PA21-40, PH18-41,PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20-49, PA60-78, PH42-44, ZE1-3
Channel Islands: JE, GY
Northern Ireland: BT
Isle of Mann: IM
Scilly Isles: TR21-25
Up to 1.2kg: FREE

1.2kg-1.5kg: £3.95
1.5kg-2.5kg: £5.50
2.5kg to 10kg: £7.90
10kg-30kg: £13.50
30kg-50kg : £35.00
Standard
Normally within 3 - 5 working days.
Where possible we will dispatch orders using Royal Mail Tracked service. Larger &  heavier parcels will be sent via courier. Your delivery options will be displayed on the checkout page. The shipping charge is based on the weight of the items you have in your basket.
Express service - Please call us for available services as it depends on your postcode & the weight and size of your order.